Helped Fortune 500 company determine mix of in-sourcing and outsourcing based on customer experience, cost and quality.
Customer engagement and loyalty strategy
Helped company transition from product-centric strategy to a customer-centric strategy, improving loyalty and wallet share.
Helped Fortune 100 company determine current state position, growth potential, and market strategy to increase revenue and share.
Operations consolidation strategy
Defined strategy to consolidate operations, gain efficiency, reduce cost, and protect the customer experience.
Capital allocation and portfolio prioritization strategy
Helped Fortune 100 company re-define their capital allocation and prioritization process resulting in a reduction in annual budget and increased visibility and impact of spend.
Customer experience strategy
Helped Fortune 500 company define CE strategy that included customer segmentation strategy, customer value analysis, channel strategy, and lifecycle strategy.
Healthcare compliance strategy
Helped Fortune 100 company address significant state compliance issues, avoiding loss of business.
Build and manage Enterprise PMO
Defined processes and tools to improve execution and results from capital investments.
Healthcare innovation research and development
Discovery, incubation, development and implementation of innovative ideas into the marketplace.