Reset Product Development and Launch

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Summary

We were brought in by our Client at the mid-point of a complex product development effort that was not on track for launch to 3 major international customers.

Context and Complexity

  • Over 500 program related resources

  • Multiple languages and cultural barriers

  • Component development spread across multiple geographies

  • Multiple companies as stakeholders

  • 3rd party components as part of a complex product architecture

  • Multiple vendors involved in components of delivery and integration

Actions

  • Identified stakeholders and accountability in development/delivery

  • Clearly established scope and commitment to customers

  • Engaged in the management of expectations against scope/commitments

  • Built master program plan with key dependencies between workstreams and identified critical path to launch

  • Added temporary resources in key areas including product management, program management, requirements management and project management

  • Recruited and placed FTE to fill gaps in key capability areas

Outcomes

  • Protected Client revenue stream

  • Helped Client deliver on commitments

  • Protected and extended relationship to additional phases of product capability and delivery

  • Product rollout to millions of end users

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